What a year 2017 was! Media, culture, the relentless pace of change, politics, gender identity, #metoo, race, privilege, the awe of a total eclipse, the devastation of Harvey (both the hurricane and Mr. Weinstein) and Irma. These issues clamored for and fragmented our attention. Questions were many, and satisfying answers were in short supply. My […]
Leaders are readers. Readers are leaders. For the past 15 years I have made a habit of setting aside one week every six months devoted to reading. I gather recommendations from friends, colleagues, news articles, conferences, and voices I respect in various fields of interest. Those recommendations go on my Trello board entitled “Reading and Research.” During […]
Whew! The past few months have flown by. On December 8, our global digital strategies, operations, products and services teams marked the 100th day since significantly restructuring. To everyone’s credit, we’ve seen a surge of early wins in product release speed, quality of our digital offerings, analytics dashboards, and most importantly, a much richer stakeholder […]