“You’re becoming a complete grouch,” Ann told me. This was not the sugar-coated pickup line I expected while on a date night with Ann a few years ago. She had my attention now. As the evening unfolded I discovered a blind spot that I had not been aware of. That’s the nature of blind spots. In […]
Whatever you’re working on, unless you’re a brain surgeon, chances are it doesn’t need to be perfect. But it does need to get done. I’m working under deadline to finish the final draft of my first e-book. It has eight chapters. I’m happy with half of them. Two others need a few tweaks. Two need […]
“In order to better serve you, our loyal customer, we’re making it even more difficult for you to redeem your hard-earned points for air travel.” The email didn’t use those words, but that was the bottom line. In the past few months many of my loyalty programs – airlines, hotels, local stores – have changed […]