The NY Times has a great report about airlines beginning to apologize when they dis their customers with bad service here. Main idea: “…no airline accepts blame quite like Southwest Airlines, which employs Fred Taylor Jr. in a job that could be called chief apology officer.” Way to go, Southwest! If owning the gap by […]
Author: Ken
Dr. Ken Cochrum (DMin, Bethel University) is Vice President of Global Digital Strategies at Cru (formerly Campus Crusade for Christ) in Orlando, Florida. An avid cyclist and aspiring guitarist, he also holds a degree in Mechanical Engineering from The University of Texas and a Masters of Arts in Biblical Studies from Dallas Theological Seminary. He recently co-founded Indigitous.org, a movement passionate about connecting people to Jesus using digital strategies. He previously served as vice president of Cru’s student-led movements worldwide. He and his wife Ann spent 13 years in East Asia where they raised their two children. Ken blogs regularly at www.onleadingwell.com.
Do What You Say You Will Do
We live in a world that overpromises and underdelivers. This cancerous downward trend is reinforced daily by advertisers, politicians, and vocalist auditions on the hit TV show American Idol. This constant separation between words and deeds produces the inevitable fruit of distrust and cynicism. Rather than expecting people to be truthful and honoring their word, […]
Embracing Divine Displacement
Our family will be moving 10,000 miles across the world very soon. We’ve spent the past 11+ years in East Asia. We’re beginning to experience a lot of “last times.” You know, the last time to go to this place, or to minister to this group of people, or whatever. The pix are of our […]