Leadership transitions can be fast, slow, smooth or brutal. All of them bring about change. And change always makes the people affected by the change a little bit scared about the future. I’m currently immersed in two leadership transitions. One involves helping my successor begin well with his new team. We’ve done this, in part, […]
The NY Times has a great report about airlines beginning to apologize when they dis their customers with bad service here. Main idea: “…no airline accepts blame quite like Southwest Airlines, which employs Fred Taylor Jr. in a job that could be called chief apology officer.” Way to go, Southwest! If owning the gap by […]
Our family will be moving 10,000 miles across the world very soon. We’ve spent the past 11+ years in East Asia. We’re beginning to experience a lot of “last times.” You know, the last time to go to this place, or to minister to this group of people, or whatever. The pix are of our […]