The NY Times has a great report about airlines beginning to apologize when they dis their customers with bad service here. Main idea: “…no airline accepts blame quite like Southwest Airlines, which employs Fred Taylor Jr. in a job that could be called chief apology officer.” Way to go, Southwest! If owning the gap by […]
We live in a world that overpromises and underdelivers. This cancerous downward trend is reinforced daily by advertisers, politicians, and vocalist auditions on the hit TV show American Idol. This constant separation between words and deeds produces the inevitable fruit of distrust and cynicism. Rather than expecting people to be truthful and honoring their word, […]
Our family will be moving 10,000 miles across the world very soon. We’ve spent the past 11+ years in East Asia. We’re beginning to experience a lot of “last times.” You know, the last time to go to this place, or to minister to this group of people, or whatever. The pix are of our […]