Books & Quotes Leadership

My Holiday Reading List

Whew! The past few months have flown by. On December 8, our global digital strategies, operations, products and services teams marked the 100th day since significantly restructuring. To everyone’s credit, we’ve seen a surge of early wins in product release speed, quality of our digital offerings, analytics dashboards, and most importantly, a much richer stakeholder […]

Digital Leadership

It’s Still About Character

We’re in the middle of most rapid and wide-ranging organizational change process I’ve ever been a part of. Many find this exciting. Outsiders and friends in the industry have said to me, “Finally. You should have done this months ago.” Some are feeling displaced and angry. Others quietly express concerns.


A Leader’s Lament in Organizational Change

Lord, I hurt for those who are hurting in our transition. My own heart aches. My mind races, anticipating – rightly or wrongly or incompletely – the losses of the sweet culture grown up on our tiny little team. One of many teams in a huge organization. You are leading us; we cannot go back. […]