“I really appreciate having a clear framework for our digital ministry,” Doni told me over lunch today. “My dad was in the Indonesian military. He trained me well in the need for clear focus. It can be a matter of life and death.” Doni gives leadership to 14 nations’ digital efforts in southeast Asia. The […]
Whew! The past few months have flown by. On December 8, our global digital strategies, operations, products and services teams marked the 100th day since significantly restructuring. To everyone’s credit, we’ve seen a surge of early wins in product release speed, quality of our digital offerings, analytics dashboards, and most importantly, a much richer stakeholder […]
We’re in the middle of most rapid and wide-ranging organizational change process I’ve ever been a part of. Many find this exciting. Outsiders and friends in the industry have said to me, “Finally. You should have done this months ago.” Some are feeling displaced and angry. Others quietly express concerns.