Category: Culture

  • How Do We Lead Gen F?

    Gen F – the Facebook Generation.

    Facebook hit 200 million users this week, in 40 languages.  That’s doubled from 100 million just 8 short months ago. [Update: Facebook hit 500 million registered users in the summer of 2010.] The NY Times graphed the progress, including the generational element. If Facebook were a country, it would be the world’s 5th most populous nation, following China, India, the USA and snuggled between Indonesia (220 million) and Brazil (190 million).

    The under-25’s are the people that have never known a time when they couldn’t know more about a subject than their professors could teach in a 45-minute lecture simply by exploring the top 10 Google hits. No wonder this group is a bit skeptical of leadership authority culture based on traditional currencies such as age, position or tenure.

    If you are currently hiring, leading, serving or parenting Gen F’ers, you’ve already begun to experience the quantum shifts unique to this group and how they rub against our 20th century norms. We need to adjust our expectations to lead, love, learn from and serve well this flexible, well-connected, highly-social group that longs to change the world.

    Gary Hamel of the Wall Street Journal says: If your company hopes to attract the most creative and energetic members of Gen F, it will need to understand these Internet-derived expectations, and then reinvent its management practices accordingly. Sure, it’s a buyer’s market for talent right now, but that won’t always be the case—and in the future, any company that lacks a vital core of Gen F employees will soon find itself stuck in the mud.

    Gary includes an excellent list of 12 principles to help guide and shape our leadership culture. Here are the first six (the whole article is here):

    1. All ideas compete on an equal footing.
    On the Web, every idea has the chance to gain a following—or not, and no one has the power to kill off a subversive idea or squelch an embarrassing debate. Ideas gain traction based on their perceived merits, rather than on the political power of their sponsors.

    2. Contribution counts for more than credentials.
    When you post a video to YouTube, no one asks you if you went to film school. When you write a blog, no one cares whether you have a journalism degree. Position, title, and academic degrees—none of the usual status differentiators carry much weight online. On the Web, what counts is not your resume, but what you can contribute.

    3. Hierarchies are natural, not prescribed.
    In any Web forum there are some individuals who command more respect and attention than others—and have more influence as a consequence. Critically, though, these individuals haven’t been appointed by some superior authority. Instead, their clout reflects the freely given approbation of their peers. On the Web, authority trickles up, not down.

    4. Leaders serve rather than preside.
    On the Web, every leader is a servant leader; no one has the power to command or sanction. Credible arguments, demonstrated expertise and selfless behavior are the only levers for getting things done through other people. Forget this online, and your followers will soon abandon you.

    5. Tasks are chosen, not assigned.
    The Web is an opt-in economy. Whether contributing to a blog, working on an open source project, or sharing advice in a forum, people choose to work on the things that interest them. Everyone is an independent contractor, and everyone scratches their own itch.

    6. Groups are self-defining and -organizing.
    On the Web, you get to choose your compatriots. In any online community, you have the freedom to link up with some individuals and ignore the rest, to share deeply with some folks and not at all with others. Just as no one can assign you a boring task, no can force you to work with dim-witted colleagues.

  • Slumdog Millionaire: Just See It

    My first words out coming out of the theater were “Wow. Wow!” If you haven’t seen this movie yet, you’re missing out. Slumdog Millionaire opens with Jamal, a kid from the sprawling slums of Mumbai (formerly Bombay), India, who somehow earned a seat on India’s TV show “Who Wants To Be A Millionaire,” being brutally interrogated by 2nd rate policemen. He’s been accused of cheating to get into the final round. How did this supposedly uneducated orphan know so much?

    The master storytelling and creative paneling weave together threads of poverty, hope, cruelty, initiative, destiny and love. Having lived in crowded Asian concrete jungles for over a decade, I could smell the cement, sewage and raw despair.

    We decided to make a night of it, heading out for Indian food first (tandoori chicken, garlic naan and a mango lassi for me), followed by the film. Ann and I walked out elated. Definitely my vote for best picture of 2008.

  • 2009 = Service and Innovation

    Here’s a prophetic word for 2009. Who will be the standout leaders in the coming year? Innovators who genuinely serve those entrusted to their care.

    Innovators who serve their clientele, their customers, their team, or their organizations will stand in stark contrast to the cancerous rash of self-serving kleptocracies we experienced in 2008. From Mugabe in Zimbabwe to the wizards of Wall Street, headlines have highlighted those who seek status and personal gain at the expense of those whom they lead.

    Air Canada Stands Out
    Last week I flew Air Canada from Orlando to Toronto to speak at a student conference. It’s a short flight, 2 hours and change. The equipment was a relatively small jet, definitely not one of the long-haul types I often fly. Here’s what stood out to me: each seat had its own USB charger and 120-volt AC outlet, along with a complimentary inflight entertainment suite.

    In a world where US-based airlines constantly teeter on the brink of bankruptcy, offer AC outlets only for their business passengers (United) and charge $2 – $6 for movies and TV shows (Delta), Air Canada is serving and innovating. Way to go, eh!