Category: Teamwork

  • How to lead now? With Courage and Care

    A quick search this morning reveals that in the past few weeks I have received nearly 300 emails about “leading in the time of Covid-19.” That number does not include articles in my newsfeed or posts on social media. My guess is that you don’t need another five bullet points on how to lead in a crisis right now. 

    Instead I’d like to offer two rock solid biblical principles that transcend any circumstance and always bear fruit: Lead with courage and care.

    Lead Them Out, Lead Them In
    We observe people leading with courage and care all through the Scriptures. I’ll highlight two examples. The first is when Moses prayed to the Lord for a successor. In Numbers 27:15-17, Moses asked God “to appoint a man over the congregation who shall go out before them and come in before them, who shall lead them out and bring them in, that the congregation of the LORD may not be as sheep that have no shepherd.” God then instructs Moses to choose Joshua and commission him in front of everyone. God says that “at his [Joshua’s] word they shall go out, and at his word they shall come in.” 

    This rhythmic action, repeated three times, demonstrates balanced leadership. We lead people out into the mission, into spiritual battle, into difficult places where there is real danger and risk. Then, we lead people back into community, into rest, into healing, into safety and care. Then back out, then back in. Depending on the level of intensity, some people may need more time and care to recover from battle fatigue. They may not be able to head back out immediately with the rest of the team. That’s ok. The mistake for a leader would be to completely stop leading out in courage because someone needs care for physical needs or emotional wounds. It’s important for you, as a leader, to take the time to personally connect with anyone on the team who is hurting, injured, or in distress. Nothing can replace that personal touch. Then, while ensuring the wounded are cared for, perhaps by another team mate or someone with needed expertise, the team is summoned with courage to press on in the mission. It’s also critical that as a leader you take regular time away from the battle for self care. 

    A second example is Jesus’ first encounter with the disciples following his resurrection. The gospel of John recounts that “on the evening of that day, the first day of the week, the doors being locked where the disciples were for fear of the Jews, Jesus came and stood among them and said, ‘Peace be with you.’” (John 20:19-21). Major crisis. Panic. Fear. Hiding. Uncertainty about the future. What was Jesus’ first word? Peace. Then we are told “the disciples were glad when they saw the Lord.” A good test for me as a leader would be: When things aren’t going well is my team glad to see me show up? Do I bring words of peace? 

    Finally, verse 21 models Jesus’ perfect balance as the Chief Shepherd. Jesus said to them again, “Peace be with you. As the Father has sent me, even so I am sending you.” Do you see Jesus’ care, followed by the call to courage? Jesus leads them in with peace, then immediately sends them out into God’s mission. In the next verse we are told that Jesus breathed on them and commanded them to receive the Holy Spirit. Our caring God does not send us back out into battle alone!

    My prayer: O Jesus, in these challenging times, enable us to lead with courage and care, to lead your people out into mission and back into healing community. Give us your strength to do that again and again. Amen.

  • Leading In The Moment

    Yesterday our Digital Strategies team met for our monthly Strategy Day.

    Strategy days allow us to devote longer sessions of up to two to three hours on a single issue or cluster of problems. We seek to dive deep and pray for wisdom to make one or two decisive calls that ensure we stay on track. We mine for conflict: opposing points of view, subsurface issues that tend to fester, places where someone hasn’t truly bought in at the heart level.

    Yesterday while mining we struck gold.

    How did I know? Emotions began to rise along with a few people’s tone of voice. While this could have derailed a typical meeting, two team members noticed the escalation and invited us to pause, pray, and take a few moments to dig even deeper. Once we ensured that relationships were ok and forgiveness was asked for where needed, we moved on the even more fruitful discovery and decision-making.

    It took courage and Spirit-filled self-awareness for my two teammates to lead in the moment. I’m thankful they did. Their actions saved a meeting and allowed us to commit to a game-changing decision that will radically affect the way we operate in the next 12-36 months.

    Where have you led (or failed to lead) in the moment?

  • My Team Just Died

    Groupthink can be a killer.

    At a conference I’m attending we had a group synergy exercise. The facilitator broke us into groups of 6-10 people, then read us this scenario:

    You are the only survivors of a plane crash. It’s January and you are somewhere in the Canadian Rockies. Daytime temps are 25 below zero; nighttime temps are 40 below zero. You are all dressed in business attire. Here is a list of 12 items you were able to salvage from the wreckage. Rank the items as needed, 1 to 12. Your survival depends on it!

    We had a few minutes to rank the items personally, in silence. Then we were given 15 minutes to come together as a group, determine our survival strategy, and rank the items as a group.

    My team’s strategy was to try to make it to the nearest town, about 30 km away. We prioritized our items.

    After time was up, the first question the facilitator asked was how many of our teams would try to make it to the town, or would send one or two people to the town? Our team raised our hands. “You’re all dead.”

    At the end of the time, the facilitator compared our personal rankings, group rankings and survival expert ratings. Apparently 26% of individuals score better than their teams, and 50% of teams score better than their smartest individual. Not so in our case. Several of my teammates (including me) scored better as individuals. We all would have survived if we hadn’t gotten sucked into groupthink under pressure.

    In real life, we know teams tend to work well. I’m a strong believer in teamwork. However, there are times when It might be wise to give individuals a little bit of time and space to come up with great ideas on their own before forging a wonderfully mediocre, if not deadly, plan.

    How might your team be getting sucked in to groupthink?